{"id":23,"date":"2026-07-13T05:30:55","date_gmt":"2026-07-13T05:30:55","guid":{"rendered":"https:\/\/poyaofficialstore.com\/policies\/"},"modified":"2026-07-27T09:40:08","modified_gmt":"2026-07-27T09:40:08","slug":"policies","status":"publish","type":"page","link":"https:\/\/poyaofficialstore.com\/th\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\tBest Seller<\/span>The Tailored Blazer — Our Hero Product<\/span>Shop Now →<\/span><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Good To Know<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Policies & Fit Guide<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Shipping, exchanges, garment care and sizing — everything you need before you order.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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01 — Shipping & Delivery<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Dispatched from Bangkok.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Goods are usually delivered weekly, every Saturday, via Standard or Express Delivery.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Bangkok — 1–2 working days<\/div>
Other provinces — 2–3 working days<\/div>
International — by arrangement, contact us on LINE @poyagroup<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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02 — No Return, No Refund<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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All Sales Are Final.<\/em><\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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At POYA, all sales are final — we do not offer returns or refunds on any order. We only offer direct exchanges for a different size, within 5 days of your shipping date.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and POYA tags attached.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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POYA reserves the right to decline any exchange if the product shows signs of wear. We recommend returning items via a tracked shipping carrier.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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03 — How To Exchange<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Three Simple Steps<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Contact us via LINE @poyagroup to request an exchange.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Ship the exchanged goods back to us with a tracking number.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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3<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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We inspect the item and process your size exchange within 1–3 working days.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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04 — Care & Sustainability<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Made To Last, Cared For Gently.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Every POYA piece is cut from premium, responsibly-sourced linen and bamboo blends. A little care keeps embroidery, pleats and prints looking their best for years.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Washing Clothes<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Separate colors and wash inside out to prevent fading. Do not overload the washing machine.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Hot \/ Cold Water<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Machine washable at 30°C. Use cold water for dark colors, hot for whites. Do not bleach.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Hanging Clothes<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Hang to dry. Do not tumble dry to avoid shrinkage and fabric damage.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ironing<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Iron on medium heat. Use a pressing cloth to protect delicate fabrics.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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05 — Size Guide<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Find Your Fit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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All measurements in inches. Most POYA pieces are Free Size — designed to flatter a wide range of bodies.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Shirts & Sets — Free Size<\/div>
Bust<\/th>Waist<\/th>Front<\/th>Back<\/th><\/tr><\/thead>
42–46″<\/td>43–45″<\/td>27–30.5″<\/td>29–31.5″<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Crop Shirts — Free Size<\/div>
Bust<\/th>Waist<\/th>Front<\/th>Back<\/th><\/tr><\/thead>
42″<\/td>43″<\/td>17.5–18″<\/td>17.5–19.5″<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Shorts — Free Size<\/div>
Waist<\/th>Hip<\/th>Front<\/th>Back<\/th><\/tr><\/thead>
25–34″<\/td>up to 47″<\/td>17.2″<\/td>17.2″<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Shirt Dresses — Free Size<\/div>
Bust<\/th>Waist<\/th>Hip<\/th>Length<\/th><\/tr><\/thead>
42–45″<\/td>43–46″<\/td>46–49″<\/td>30.5–41″<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pants — S\/M\/L\/XL<\/div>
Size<\/th>Waist<\/th>Hip<\/th>Length<\/th><\/tr><\/thead>
S<\/td>24–26.5″<\/td>37″<\/td>40.5″<\/td><\/tr>
M<\/td>27–29.5″<\/td>42″<\/td>40.5″<\/td><\/tr>
L<\/td>30–32.5″<\/td>43″<\/td>40.5″<\/td><\/tr>
XL<\/td>33–35.5″<\/td>45″<\/td>40.5″<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dresses & Loungewear — Free Size<\/div>
Bust<\/th>Waist<\/th>Hip<\/th>Length<\/th><\/tr><\/thead>
36–38″<\/td>34–38″<\/td>44″<\/td>up to 51″<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Not sure which size is right for you? Message us on LINE @poyagroup<\/a> with your measurements.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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06 — Payment & Ordering<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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How To Order<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Order directly with us for the fastest, most personal service — or shop through our official marketplace storefronts.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Order via LINE<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Message @poyagroup with the item, size and address — our fastest, most personal way to order.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Bank Transfer<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Direct bank transfer with payment slip confirmation, sent to us via LINE once your order is placed.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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LINE Shopping, Shopee & Lazada<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Shop and checkout securely through our official LINE Shopping, Shopee, and Lazada stores.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Order Confirmation<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Every order is confirmed by hand once payment is received — expect a reply within a few hours.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t
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Hand-Inspected<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t
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Ready To Wear<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t
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Carefully Packed<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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07 — Frequently Asked Questions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Still Have Questions?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Can I cancel my order?<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Orders can be cancelled only before payment is confirmed. Once confirmed, our all-sales-final policy applies.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Do you ship internationally?<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Yes, by arrangement. Message us on LINE @poyagroup with your country and we’ll confirm rates and delivery time.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What if my item arrives faulty?<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Contact us within 48 hours of delivery with photos of the issue. Genuine manufacturing faults are exchanged free of charge.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Is Free Size adjustable?<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Most POYA pieces are designed with ties, wraps or elastication to flatter a wide range of bodies.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How do I track my order?<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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A tracking number is sent via LINE as soon as your order is dispatched from Bangkok.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Is my information kept private?<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Always. Your details are used only to process your order and are never shared with third parties.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"POYA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Maximum Style. Minimum Footprint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Every policy exists so your investment in Wearable Art lasts as long as it deserves to.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Best SellerThe Tailored Blazer — Our Hero ProductShop Now → Policies & Fit Guide Shipping, exchanges, garment care and sizing — everything you need before you order. 01 — Shipping & Delivery Dispatched from Bangkok. Goods are usually delivered weekly, every Saturday, via Standard or Express Delivery. Bangkok — 1–2 working daysOther provinces — 2–3 […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/poyaofficialstore.com\/th\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/poyaofficialstore.com\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/poyaofficialstore.com\/th\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/poyaofficialstore.com\/th\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":2,"href":"https:\/\/poyaofficialstore.com\/th\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":1369,"href":"https:\/\/poyaofficialstore.com\/th\/wp-json\/wp\/v2\/pages\/23\/revisions\/1369"}],"wp:attachment":[{"href":"https:\/\/poyaofficialstore.com\/th\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}